Contact us
Have questions, feedback, or just want to say hello? We'd love to hear from you! Drop us a line using the contact form below or reach out to us directly via email or phone. Our team is here to assist you with anything you need. Looking forward to connecting with you!
Frequently Asked Questions
Are the products sold on My Luxury Brands authentic?
Absolutely! We take great pride in offering only authentic products sourced directly from trusted suppliers and manufacturers. Each item undergoes a rigorous authentication process before it is made available for sale on our website. We stand behind the authenticity of every product we sell.
How can I be sure that an item will fit me correctly?
To assist you in finding the perfect fit, we provide detailed Western and European sizes for products whenever possible. We recommend referring to these size charts before making a purchase. If you have any specific questions regarding sizing or need additional assistance, please reach out to our customer support team.
Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide. However, please note that some restrictions may apply depending on the destination. During the checkout process, you can review the available shipping options and applicable fees.
How long will it take to receive my order?
The estimated delivery time depends on various factors, including the shipping method chosen and the destination. Standard delivery for the United States is 3-5 days, and 2-3 days for the Europe. Once your order is placed, we will provide you with a tracking number so you can monitor its progress. For more specific delivery timeframes, please contact our customer support team.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free 14-day return and exchange policy. Please review our Returns and Exchanges page for detailed instructions and eligibility criteria.
Can I cancel or modify my order after it has been placed?
We strive to process and ship orders as quickly as possible. If you wish to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee that changes can be made after an order is placed, we will do our best to accommodate your request.
